Contact Us

If you have any queries regarding our products and services we are happy to help. Simply contact our Customer Support Team via the email or postal addresses below:

Office Opening Hours

09:00 - 17:00 (GMT) Monday to Friday

Closed: Saturday, Sunday & UK Bank Holidays

Contact World Duty Free

Email: customerservices.uk@dufry.com

Telephone: +44 (0)1784 475509

Postal Address: World Duty Free Group, Customer Support, 1215 Windsor Road, Egham, Surrey, TW20 0AE, United Kingdom

When contacting our Customer Service team, please include as much detail as possible regarding your case and if relevant, attach a full copy of your purchase receipt. Our team will endeavour to respond to your email within 3 working days.

Frequently Asked Questions

Many of the questions we get asked about our stores and services have been addressed within our FAQs section. If your query is not answered there, please feel free to get in touch.

Returns & Refunds

For more information on our Returns Offer, please see our Refunds & Returns page.

Or download a Returns form. We recommend opening the form on a desktop device.

Price Promise

Looking for more information on our Price Promise? Click here for more details.

Red By Dufry

For all application queries, or to add missing points, please contact our dedicated RED team at clientservice@dufry.com.