If you have any queries regarding our products and services we are happy to help. Simply contact our Customer Support Team via the email or postal addresses below:
Office Opening Hours
09:00 - 17:00 (GMT) Monday to Friday
Closed: Saturday, Sunday & UK Bank Holidays
Contact World Duty Free
Email: customerservices.uk@dufry.com
Telephone: +44 (0)1784 475509
Postal Address: World Duty Free Group, Customer Support, 1215 Windsor Road, Egham, Surrey, TW20 0AE, United Kingdom
When contacting our Customer Service team, please include as much detail as possible regarding your case and if relevant, attach a full copy of your purchase receipt. Our team will endeavour to respond to your email within 3 working days.
Frequently Asked Questions
Many of the questions we get asked about our stores and services have been addressed within our FAQs section. If your query is not answered there, please feel free to get in touch.
Returns & Refunds
For more information on our Returns Offer, please see our Refunds & Returns page.
Or download a Returns form. We recommend opening the form on a desktop device.
Price Promise
Looking for more information on our Price Promise? Click here for more details.
Red By Dufry
For all application queries, or to add missing points, please contact our dedicated RED team at clientservice@dufry.com.
